Job Description

Join our cutting-edge and fast-growing e-commerce company, dedicated to providing top-notch online shopping experiences to customers worldwide. Our strong commitment to quality and customer satisfaction has made us a leader in the industry. As we continue to expand, we are looking for enthusiastic, customer-focused individuals to join our team in Malta.

Position Overview:

We are in search of a highly motivated Norwegian Speaking Customer Advisor to offer exceptional customer support via email and chat. This role is hybrid, with 2 days working in the office and 3 days remotely each week. The ideal candidate will have a passion for helping customers, resolving issues, and ensuring a smooth shopping experience. While prior experience in customer support is a plus, it is not required as we provide comprehensive training.

Key Responsibilities:

• Quickly and professionally respond to customer inquiries via email and chat.
• Assist customers with placing orders, addressing product questions, and troubleshooting issues.
• Provide accurate and detailed information to customers about products, services, and company policies.
• Handle and resolve customer complaints efficiently and courteously.
• Work with other departments to address and resolve complex issues, ensuring customer satisfaction.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Continuously enhance job knowledge through participation in training sessions and educational opportunities.

Qualifications:

• Proficiency in Norwegian and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and quick thinking.
• Basic computer skills and familiarity with e-commerce platforms are a plus.
• Previous experience in customer support or a related field is beneficial but not required.

What We Offer:

• Hybrid Work Model: Enjoy a balanced work schedule with 2 days in the office and 3 days working remotely.
• Relocation Package: For candidates moving from abroad, we offer flight tickets to Malta and accommodation in Malta to ensure a smooth transition.
• Competitive Salary: We provide a competitive salary package that acknowledges your skills and commitment.
• Health and Life Insurance: Comprehensive health and life insurance plans to ensure your well-being.
• Career Growth Opportunities: We invest in our employees, providing numerous opportunities for career progression and professional development.
• Dynamic Work Environment: Work in a lively and multicultural environment where teamwork and collaboration are highly valued.
• Additional Benefits: Enjoy various other perks such as company events, wellness programs, and discounts on our products.

Why Malta?

Malta offers more than just a place to work; it’s a place to live. Known for its beautiful landscapes, historical landmarks, and rich culture, Malta provides an excellent quality of life. With its warm climate, stunning beaches, and friendly residents, you’ll enjoy a perfect balance of work and leisure.

If you are excited about this opportunity and believe you have the skills and determination to excel, we would love to hear from you!

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