Job Description

Job Description

Job Description

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

Position Overview: As a Fraud Analyst II at ZoomInfo, you will play a pivotal role in maintaining the integrity and security of our platform as part of our enterprise security efforts. You will work closely with cross-functional teams to support continuous improvement initiatives, optimize risk control measures, and enhance fraud monitoring efforts. The ideal candidate will possess a strong background in identifying fraud, payment processing errors, and fraudulent account activity patterns in SaaS/B2B and B2C companies. Additionally, they will have a proven track record of successfully resolving fraud-related issues, managing chargebacks, and collaborating with diverse teams to uphold a safe and trustworthy service environment.

What you'll do:

• Monitor and analyze user behavior, transactions, and account data to identify potential instances of fraud or payment processing anomalies.
• Investigate suspicious activities, unusual payment activities, conduct in-depth analysis, perform data analysis, and escalate issues as necessary to ensure timely resolution.
• Build relationships with our customer-facing teams to best inform our approach to managing fraud/risks in a way that balances customer experience and sustainable growth.
• Manage the chargeback process, including compelling evidence preparation, dispute resolution, and communication with financial institutions and payment processors to ensure high chargeback win rates.
• Proactively identify fraud patterns, abnormalities, technical problems, and effectively communicate or escalate them to the appropriate teams.
• Own and manage various ad-hoc projects, to include reporting, team workflows, process management, and the continuous improvement of our models and internal processes.
• Create and maintain regular reports and insights by leveraging a data-first approach for management on fraud-related metrics, trends, and operational performance.
• Collaborate closely with customer support, sales, compliance, finance, engineering, and legal teams to address fraud-related concerns.
• Conduct and support ongoing training programs and initiatives to maintain high industry standards of fraud detection and prevention best practices.
• Create and maintain process documentation and process management flowcharts for fraud team workflows.
• Support the needs of the business especially during peak sales periods (e.g., end of month and end of quarter), which can include higher workloads.

What you'll bring :

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in a similar role, with a focus on fraud detection, chargeback management, risk management, or Fraud.
• Operate with high accountability, self-awareness, and humility. Move fast, take ownership, be resourceful, and find solutions.
• Passion for problem-solving, flexibility, comfort with ambiguity, and creativity.
• Strong analytical thinking and problem solving skills and the ability to interpret complex data sets to identify patterns and trends indicative of fraudulent activity.
• Outstanding communication and influence skills, coupled with the ability to foster collaboration and teamwork.
• Ability to tactfully and strategically make process improvement recommendations and proven record of initiating process changes.
• Excellent time management, with a proven ability to perform well during peak sales season which may require increased workloads.
• Proven track record of successfully managing fraud-related issues, conducting detailed investigations, understanding payment processing systems (e.g., Stripe) and common fraud schemes, and driving continuous improvement initiatives.
• Strong SQL writing and analytical skills are required.
• Advanced Microsoft Excel skills are required.
• Relevant certifications (e.g., CFE, CFS, CPFPP) are a plus.

If you are a motivated and analytical individual with a passion for tackling complex fraud challenges and driving continuous improvement, we want to hear from you! Apply now to join our team at ZoomInfo and help shape the future of secure sales intelligence.

Note: The above job description is intended to outline the general nature and level of work to be performed and is not exhaustive. Other duties as assigned may be part of the job.

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Actual compensation offered will be based on factors such as the candidate's work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$77,600—$106,700 USD

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.

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